Frequently Asked Questions

The minimum deposit on 2026 PH starts from ₱100, depending on the payment method you choose. GCash and PayMaya deposits are typically processed instantly. Bank transfers may take a few minutes to reflect in your account balance. There is no maximum deposit limit for verified accounts, though individual payment providers may have their own transaction caps.

Withdrawal processing times vary by method. GCash and PayMaya withdrawals are typically completed within 15–60 minutes after approval. Bank transfers to BPI, BDO, and Metrobank usually take 1–3 business days. All withdrawals require a verified account. Requests submitted on weekends or public holidays may be processed on the next business day.

2026 PH does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider before initiating a transaction. Any applicable third-party fees will be displayed during the checkout process where possible.

If your deposit hasn't appeared after 30 minutes, first check that the transaction was completed successfully on your GCash, PayMaya, or banking app. Take a screenshot of the transaction confirmation. Then contact our support team with your 2026 PH account username, the transaction reference number, the amount, and the date and time of the deposit. Our team will investigate and resolve the issue promptly.

For security and anti-fraud purposes, withdrawals must generally be made to the same payment method used for your deposit. If you need to withdraw to a different account — for example, if you've changed your GCash number — please contact our support team before submitting the withdrawal request. Additional verification may be required to process the change.

Yes. All games on 2026 PH use certified Random Number Generation (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are independently audited for fairness. Live casino games are streamed from professional studios with real dealers, adding an additional layer of transparency. You can view the Return to Player (RTP) percentage for each slot game in the game information panel.

Most slot games on 2026 PH allow bets starting from as low as ₱1 per spin, making them accessible for all types of players. Table games and live casino titles have varying minimums — baccarat tables typically start from ₱10 per hand. Sports betting markets on basketball have their own minimum stake requirements, which are displayed on each market before you place your bet.

Selected slot titles on 2026 PH offer a demo or free-play mode that lets you try the game mechanics without risking real money. Look for the "Try Demo" option on eligible game cards. Note that demo play is not available for live casino games, sports betting, or during active bonus periods. To access the full game library including real-money play, you'll need a registered and verified 2026 PH account.

The Basketball section covers PBA, NBA, and select international leagues. You can place pre-match bets before tip-off or live in-play bets while the game is ongoing. Available markets include match winner, point spread, over/under totals, and player props. Odds are updated in real time. Winnings are credited to your 2026 PH account balance immediately after the game result is confirmed.

Go to the App page on your Android device and tap the download button to get the APK file. Before installing, go to your phone's Settings > Security and enable "Install from Unknown Sources" (or "Allow from this source" on newer Android versions). Once enabled, open the downloaded APK file and follow the on-screen prompts to complete installation. The process takes less than a minute on most Android phones.

Visit the App page on your iPhone's Safari browser and follow the iOS installation instructions provided. You may be prompted to trust the developer profile in Settings > General > VPN & Device Management before the app can be opened. If you encounter any issues during installation, our support team is available 24/7 to walk you through the process.

First, make sure you have the latest version of the 2026 PH app installed — outdated versions can cause stability issues. Try clearing the app cache in your phone settings, then restart the app. If the problem persists, uninstall and reinstall the app from the App page. Ensure your device has at least 1GB of free storage and a stable internet connection. If none of these steps help, contact our support team with your device model and OS version.

Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Each bonus on 2026 PH has its own wagering requirement clearly stated in the bonus terms. Always read the bonus conditions before claiming.

Free spins are credited automatically to your account when you qualify for a promotion that includes them. You'll receive a notification in your account inbox. Free spins are typically valid for specific slot titles — for example, they may be available on Piggy Gold, Fruit Shop, or other featured games. They expire after a set period (usually 7 days), so make sure to use them before they lapse.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements attached to the bonus. Your account balance will show your real money balance and bonus balance separately. Once the wagering requirement is met, the bonus converts to real cash that you can withdraw. If you'd prefer not to use a bonus, you can opt out before claiming it.

If you suspect unauthorised access to your 2026 PH account, change your password immediately via the Login page using the "Forgot Password" option. Then contact our support team right away so we can review your account activity, temporarily lock the account if necessary, and help you secure it. Never share your password or OTP with anyone — 2026 PH staff will never ask for your password.

Yes. 2026 PH supports OTP-based two-factor authentication via your registered mobile number. Each time you log in from a new device or location, you may be prompted to enter a one-time PIN sent to your phone. We strongly recommend keeping your registered mobile number up to date to ensure you can always receive these security codes. Additional 2FA options may be available — check your account security settings.

If you feel you need a break from gaming, you can request a self-exclusion period through your account settings or by contacting our support team. Self-exclusion options range from a temporary cooling-off period (24 hours to 6 months) to a permanent exclusion. During a self-exclusion period, you will not be able to log in, deposit, or receive promotional communications. We take self-exclusion requests seriously and process them promptly.

If you're concerned about your gambling habits, please reach out for help. You can use the self-exclusion and limit-setting tools in your 2026 PH account, or contact our support team to discuss your options. We also encourage you to seek support from professional organisations. Remember: gambling should always be entertainment, not a way to earn income or solve financial problems. You must be 21 or older to play on 2026 PH. Visit our Responsible Gaming page for more resources and guidance.

To help us resolve your issue as quickly as possible, please have the following ready: your registered 2026 PH username or email address, a clear description of the issue, any relevant transaction reference numbers, and screenshots if applicable. The more detail you provide upfront, the faster our team can investigate and get back to you with a resolution.

Live chat responses are typically immediate during staffed hours. Email responses are usually sent within 2–4 hours for standard queries and within 24 hours for more complex account or payment issues. We aim to resolve all support tickets within one business day. If your issue is urgent — such as a suspected account compromise or a missing large deposit — please use live chat for the fastest response.